This website is operated and managed by Taiwan Smart Electricity and Energy Company (“TSEE,” or the “Company”). In order to allow you to use the services and information provided on this Website securely, the Company has established this Privacy Policy to govern the lawful collection, processing, use, and protection of your personal data.
We encourage you to read this Privacy Policy before using the Website. By accessing or using this Website, you acknowledge and agree to the terms of this Privacy Policy.
I. Scope
- This Privacy Policy applies to the collection, processing, and use of personal data arising from your activities on this Website.
- This Privacy Policy does not apply to third-party websites or applications linked from this Website. Such third-party websites maintain their own privacy and information security policies. The Company assumes no responsibility for the content, security, or privacy practices of such third-party websites, and you are encouraged to review their respective privacy policies before using them.
II. Collection, Processing, and Use of Personal Data
- The Website collects only the personal data necessary when you voluntarily contact the Company through contact forms, email communications, or other means. Such information is collected for purposes including business communications, cooperation opportunities, customer services, responding to inquiries, recruitment activities, website administration, and other matters related to the Company’s operations. The information collected may include:
- Name
- Contact information (such as telephone number and email address)
- Company name (if applicable)
- Information provided by you in forms or communications
- Other information capable of identifying you
- Depending on your location, personal data may also include your real-time location information, IP address, or device identifiers.
- The Company may also collect certain non-personal information and analyze such information to improve its services and provide content and functionality better suited to your needs. Such information may include hardware configurations, computer or device characteristics, connection information (such as browser type, browser version, time zone settings, operating system, and platform), as well as records relating to your use of the Website, including domain names, browsing dates and times, and cookie information.
- You may refuse to provide the foregoing information; however, doing so may prevent you from accessing certain services or functions of the Website.
- Personal data collected through the Website will be processed in accordance with the Personal Data Protection Act of Taiwan and other applicable laws.
- Personal data collected through the Website may be used and retained during the period necessary to fulfill the purposes of collection, the duration of contractual relationships, statutory retention periods, or such period as may be necessary for the Company’s business operations. Such data may be possessed within the territory of the Republic of China (Taiwan) and in other locations necessary for the provision of the Company’s services. Where personal data is transferred across borders, the Company will comply with applicable data protection laws and implement appropriate safeguards to protect personal data in the locations where such information is stored, processed, or transmitted.
- If the Company undergoes a merger, demerger, share transaction, asset transfer, business transfer, or other similar transaction resulting in a change of control, the Company may transfer collected personal data to the relevant third party or successor entity to the extent permitted by applicable laws and for the purposes of such transaction.
- The Company will not sell, exchange, rent, or disclose your personal data to third parties except with your consent, as required by law, or where otherwise permitted by applicable laws. Such circumstances include, but are not limited to:
- Your prior consent or authorization.
- Compliance with applicable laws or requests from courts, prosecutors, law enforcement agencies, regulatory authorities, or other competent authorities.
- Protection of national security or the public interest.
- Protection of the life, body, liberty, or property of yourself or others.
- Where it is necessary to provide your personal data to business partners, contractors, service providers, or other third parties engaged by the Company for business purposes. The Company will require such third parties to comply with confidentiality obligations and applicable laws and will implement appropriate supervisory measures.
- Where your use of the Website violates applicable terms, involves unlawful conduct, infringes the rights or interests of the Company or third parties, or may cause damage to the Company or third parties, the Company may disclose your personal data to the extent necessary to identify you, contact you, or take appropriate legal action.
III. Protection of Personal Data
- The Website employs firewalls, anti-virus software, and other information security measures. Secure encryption technologies are also used during data transmission to protect the Website and your personal data.
- Access to personal data within the Company is strictly controlled. Only authorized personnel who require access to perform their duties may access personal data. Relevant personnel are subject to confidentiality obligations, and violations may result in internal disciplinary actions and legal liability.
- Where the Company engages third-party service providers to assist in handling related matters, the Company will require such parties to comply with confidentiality obligations and will implement necessary supervisory measures to ensure compliance.
- The Company has implemented reasonable and appropriate technical and organizational measures to protect your personal data. However, no method of Internet transmission or electronic storage is completely secure, and the Company cannot guarantee that personal data will be entirely free from interception, unauthorized access, alteration, disclosure, or other security risks. If a personal data breach or security incident occurs, the Company will provide appropriate notifications, implement necessary remedial measures, and report to the competent authorities in accordance with applicable laws.
IV. Cookies
- The Website may use cookies, analytics tools (such as Google Analytics), or similar technologies to understand website usage, improve website functionality, and enhance user experience. You may disable or restrict cookies through your browser settings. However, certain functions of the Website may not operate properly if cookies are disabled.
- Information collected through such technologies may include device information, browser type, operating system, IP address, browsing history, duration of visits, and other information relating to the use of the Website. The Company may engage third-party service providers to assist in website analytics and performance evaluation. The Company will require such third parties to maintain confidentiality and to use such information only to the extent necessary to provide the relevant services.
V. Rights of Data Subjects
- Pursuant to Article 3 of the Personal Data Protection Act, you may exercise the following rights with respect to your personal data retained by the Company, subject to applicable laws and regulations:
- Request access to your personal data.
- Request copies of your personal data.
- Request supplementation or correction.
- Request cessation of collection, processing, or use.
- Request deletion.
- If you intend to exercise the foregoing rights, you may contact the Company through the contact information set forth in Section VII below, and the Company will process your request in accordance with applicable laws.
- If you believe that the Company’s processing of personal data violates the Personal Data Protection Act or other applicable laws, you may file a complaint with the competent authorities.
VI. Amendments to this Privacy Policy
The Company reserves the right to amend this Privacy Policy at any time. This Privacy Policy may be updated from time to time in response to changes in applicable laws, business needs, or technological developments. Any amendments shall become effective immediately upon publication on this Website. You are encouraged to review this Privacy Policy periodically to stay informed of any updates. If there is any inconsistency between different language versions of this Privacy Policy, the Chinese version shall prevail.
VII. Contact Information
If you have any questions regarding this Privacy Policy, personal data protection matters, or the exercise of your rights, please contact us through the following channels:
- Business Inquiries:tsee.service@tsee.com.tw
- Complaints:tsee.complaint@tsee.com.tw
- Phone:(02) 2325-2210